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Effective Date: 13-02-2025

1. Returns
We want you to love your purchase from Jomm The Label. If you are not satisfied, you may return your item(s) under the following conditions:

• Returns must be initiated within 7 days of delivery.
• Items must be unworn, unused, unwashed, and in their original packaging with tags intact.
• Returns are accepted only for damaged, defective, or incorrect items received.
• Customized or personalized items are not eligible for return.

2. How to Initiate a Return
To initiate a return, please follow these steps:  

• Email us at the address provided below or call us at the number provided below with your order details and reason for return.
• Our team will review your request and provide return shipping instructions if applicable.
• Pack the item securely and send it back using a trackable shipping method.

3. Refund Process
Once your return is received and inspected, we will process your refund under the following conditions:

• Approved refunds will be issued within 7-10 business days.
• Refunds will be credited back to the original payment method.
• Shipping fees are non-refundable, unless the return is due to our error (e.g., wrong or defective item).

4. Exchanges 

We currently do not offer direct exchanges. If you need a different size or item, please return your order and place a new one.

5. Non-Returnable Items

• Personalized or custom-made items.
• Items marked as final sale.
• Accessories and intimate wear due to hygiene reasons.

6. Contact Us 

If you have any questions or need further assistance, feel free to reach out to us:

Jomm The Label
Email: thelabeljomm@gmail.com
Phone: +91 84138 32996, +91 88373 12314
Address: R.G. House, 1st Floor, Abotani Colony, Near Veterinary Dispensary, Itanagar, Arunachal Pradesh, 791111